Have you experienced a cyber security incident that you require immediate assistance on?

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The key to mitigating the impact of any cyber security incident is the reaction time between detection and response. Many companies lack the infrastructure needed to react in a quick and secure manner. SecureLink’s Emergency Cyber Security Incident Response service allows any company to react to malicious cyber threats quickly and effectively.  Our service enables customers to complement existing resources with our world-class competence to safely enable their business. Our Pan-European cyber incident responders can begin working a case quickly and efficiently, identifying, containing and eradicating threats to get your business back up and running, including, where needed, on-site response to help manage the situation.

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United Kingdom

24/7 Availability

You can call our hotline every day, whole day

First consult is free

No costs for your first consultancy call

Fast isolation

Rapid isolation of threats to limit the impact of a security breach

International knowledge

Over 20 responders active across Europe

Rapid callback

Within 4 hours your first callback

Complete incident report

Receive a full incident report and post-incident debrief of all findings

24 Hours on-site

Within 24 hours on-site anywhere in Europe if necessary

Tech independend

Technology independent. We can work with anything.

How does it work?

In case of an incident it’s very important to stay calm and take immediate and efficient action. Don’t start trying things you’re not secure with. Once you’ve decided that an experienced Computer Security Incident Response Team (CSIRT) should help you, you make the call to our hotline. During your first call the emergency incident response team will consult with you on some first steps and recommendations, and get a clear indication of the problem and it’s liabilities. After that the team will contact our Cyber Defence Centers in Europe to get a plan, time schedule and price indication. Since time is of the essence, we will call you back within a maximum of 4 hours, with our advice. Retainer customers get priority over emergencies.

The most common things the SecureLink CSIRT gets called out for:

O365/Cloud Service Breaches

With more and more infrastructure getting moved into the cloud, the CSIRT has seen a big increase in breaches in cloud services. The cause of these breaches ranges from simple credential stuffing, phishing attacks, right through to far more advanced and targeted attacks. SecureLink’s aim when dealing with any cloud service based incident; work out the root cause of the attack, and advise our clients so the same attack is not possible in the future. Where possible the CSIRT will also try and improve any general security issues to help strengthen your cloud infrastructure.

Ransomware outbreaks

In the last 12 months the CSIRT has seen two types of ransomware; the first is the more traditional. A non-targeted phishing link is clicked on by a user, that then (via numerous attack vectors) infects the user’s system with ransomware. Typically this attack method doesn’t use self-propagating strains and is easy to contain and eradicate. The second type is far more dangerous. The CSIRT has seen attackers gain a foothold on a network, then use a variety of network attack tools to get higher and higher network privileges. Once the attackers have a good hold on the network, they deploy and activate very well written ransomware. These attacks typically affect the majority of a client’s IT estate, including the deletion of backups. The experience of the CSIRT dictates that the later attacks are hard to recover from and can cost millions to get out of.

Don’t wait for an emergency!

Not in a current incident? Our SecureRespond Incident Retainer packages get preference over other cases, price advantages and proactive consultancy. With an Incident Response Retainer you are always sure to be the first one in line in times of need.

Download the datasheet

CSIRT datasheet


  • SecureLink CSIRT on-demand 24×7

  • Access to SecureLink CSIRT – Remote Response team

  • Access to SecureLink CSIRT – Incident Manager team

  • Daily Incident Report included

  • Full Incident Report included

  • Post-incident debrief included

  • Incident Response workshop required

  • Organisational Readiness Assessment

  • Process Gap Analysis

  • Personnel and Technology Review

  • Retainer-based SLA for Remote Response

  • Retainer-based SLA for On-Site Response (24 hours to site maximum)

  • Pre-purchased hours can be utilised for Incident Response consulting


  • SecureLink CSIRT on-demand 24×7

  • Access to SecureLink CSIRT – Remote Response team

  • Access to SecureLink CSIRT – Incident Manager team

  • Daily Incident Report included

  • Full Incident Report included

  • Post-incident debrief included

Get in touch

Like to receive more information about our SecureRespond Incident services? Or want to get a call back about our retainers? Fill out the form below and we will contact you within 24 hours.