Operate 2017-01-08T22:10:24+00:00

Operate

Do your internal operations teams spend too much time on maintenance, and too little on service development? Do you find it hard to get the right competence and resources to staff your team? SecureLink Operations services relieve the customer from the burden of maintaining and operating security and network infrastructure components, freeing up valuable internal resources to focus on core business initiatives and development.

Investing in Operations is critical both for security and availability reasons:

  • Over 90% of perimeter security issues is due to misconfigurations and not due to vulnerabilities
  • Human factor still has the biggest impact on service availability.
  • High competence, experience and a structured change management process is key to minimize service downtime.

SecureLink Support helps reduce operational cost, by providing access to certified technical experts within our Technical Assistance Center (TAC), software updates, hardware replacements, and administration of licenses and maintenance contracts.

SecureLink delivers expert response to performance or health issues in your security products. Efficient monitoring of your devices to make sure that issues are quickly detected as well as proactive monitoring to predict and mitigate future problems.

For customers that don’t want a complete managed service, but only want occasional assistance, SecureLink offers the service “Remote Assistance” that can off-load or provide remote expertise assistance on-demand.

In addition to Device Monitoring, this service includes a structured configuration change management process, backup/restore and documentation. SecureLink makes sure that technical configurations follow best practices, and are implemented securely.

SecureLink also removes the burden of continuous monitoring and analysis of vendor updates, and provides recommendations about software updates.

In addition to Device Monitoring, this service includes a structured configuration change management process, backup/restore and documentation. SecureLink makes sure that technical configurations follow best practices, and are implemented securely.

SecureLink also removes the burden of continuous monitoring and analysis of vendor updates provides recommendations about software updates and performs remote software updates.

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